Business Analyst, Enterprise Correspondence

Position Overview

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and mobility providers with iconic brands. Our exciting growth offers you the chance to advance your career as we evolve from a small to midsize company. As the Business Analyst, Enterprise Correspondence, you will support the design, governance, and delivery of all customer-facing communications ensuring clarity, compliance, and alignment with brand standards while enhancing the overall customer experience.

Key Responsibilities

• Support operational correspondence issues by identifying root causes, planning, and implementing resolutions in line with strategic objectives.
• Analyze business requirements with staff and leaders to implement effective correspondence solutions.
• Provide system support for Shaw Retail, Shaw GUI Collections, Loan Manager, and Defi Servicing, including maintaining process flow documentation and vendor/list management.
• Assist senior leaders in aligning correspondence initiatives with company goals and regulatory requirements.
• Create, review, and maintain customer correspondence templates (letters, emails, statements, notices, media, etc.).
• Develop rule logic to define account alerts and trigger automatic letters.
• Conduct system audits to ensure data accuracy and completeness.
• Test configuration changes, upgrades, bug fixes, and implementations in test environments and provide solutions or workarounds as needed.
• Ensure all communications comply with legal, regulatory, and compliance standards (FINRA, SEC, CFPB, SOX, etc.).
• Collaborate with Legal, Compliance, Marketing, and Operations to ensure accuracy, consistency, and continuous improvement of communications.
• Perform other duties as assigned with the understanding that responsibilities may change in a dynamic environment.

Required Qualifications

• Minimum 5 years’ experience in customer communications, content strategy, or enterprise correspondence.
• High school diploma/GED or equivalent.
• Strong knowledge of regulatory and compliance requirements in financial communications.
• Experience with correspondence platforms (e.g., OpenText Exstream, Quadient Inspire, Adobe Experience Manager, Smart Communications) and exceptional writing, editing, and communication skills.
• Must have reliable transportation and reside within a commutable distance to Atlanta, GA; Dallas, TX; Houston, TX; Auburn Hills, MI; or Phoenix, AZ.
• Ability to work overtime on an as-needed basis and travel up to 10% as required.
• Applicant must be authorized to work in the United States.

Preferred Qualifications

• Experience in Financial Services or Auto Lending.
• Bachelor's degree in Business, Communications, English, or a related field.
• Communications certifications such as Communications Management Professional, Accredited Business Communicator, or Strategic Communications Management Professional.

Benefits & Perks

• Retirement plan with 401(k) match
• Health insurance including medical, dental, prescription drug, and vision along with savings/spending accounts
• Virtual office visits
• Employee Assistance and Wellness Programs
• Company provided life and disability insurance
• Supplemental insurance covering life, critical illness, auto, pet, identity theft, and legal services
• Tuition reimbursement
• Paid Time Off including holidays, vacation, flex, and sick days
• Vehicle discounts for loans or leases