*100% REMOTE * Service Desk Analyst

TEKsystemsalmost 2 years ago
Grandview, Washington, United States
Remote
Full-time
Junior Level (1-3 years)

Job Description

Position Overview

Remotely assist a team of CPA's utilizing our clients technology during the up coming busy tax season. Create tickets and resolve issues related to Windows 10, software, and hardware in a one-call timely manor.

Preferred Qualifications

  • 2+ years of experience providing PC customer support to users (phone or desk side support)
  • Experience working with and navigating the Windows 10 operating systems.
  • Basic network, WIFI, O365, Exchange, and AD troubleshooting skills are ideal.

Compensation & Benefits

If you would like more details, Please call Zach directly at 480-758-3745.

Required Skills

PC customer support
Exchange troubleshooting
Active Directory (AD) troubleshooting
O365 troubleshooting
WIFI troubleshooting
Network troubleshooting
Windows 10