Data Center & Route Switch Field Service Technician

Position Overview

Acuative, the nation's leading independent provider of telecommunications field services, seeks a Data Center & Route Switch Field Service Technician. In this full‑time, benefits eligible role, you will cover the (MARKET) area providing installation and maintenance services to voice and data networks, servers, computer systems, retail technology systems, and other network‑based hardware.

This role involves travel – tickets may require up to four hours away – and requires on‑site work for installations, maintenance, and hardware support. Selected candidates receive a full week of paid training (including CCT Data Center and CCT Route/Switch certifications that come with an hourly increase) along with ongoing support.

Key Responsibilities

• Installation and maintenance of networking hardware including routers, switches, and WAPs
• Installation and maintenance of telephony equipment and circuits
• Hardware break/fix support for Cisco UCS servers and Nexus switching equipment
• Installation and support of retail technology systems – POS, digital signage, and video surveillance systems
• Circuit extensions, structured cabling, site surveys, and site audits
• Maintain company vehicle, inventory, and tools to departmental standards
• Timely and accurate submission of all job‑related documents and deliverables

Required Qualifications

• Valid clear driver’s license (no more than 4 points) and a good driving record
• Proof of Covid‑19 vaccination
• Ability to lift up to 50 pounds overhead and climb ladders
• Willingness to travel within the assigned region (tickets up to 4 hours away)
• Associates degree in Information Technology or equivalent experience
• Must obtain Cisco CCT Route/Switch and CCT Data Center certifications within 90 days of employment
• Ability to work independently with opportunities for overtime and after‑hours call‑out pay

Preferred Qualifications

• Working knowledge of networking hardware, topologies, and cabling standards
• Familiarity with Cisco networking products and interfacing via Cisco CLI
• Understanding of telephony systems (VOIP, PBX, key systems) with hands‑on troubleshooting capabilities
• Experience with hardware break/fix support for desktop PCs and servers
• Ability to configure and support a variety of technology platforms via console and remote applications
• Experience with LEC circuit identification and extensions
• Ability to operate basic power tools (drills, saws, etc.) and work safely on ladders and lifts
• Working knowledge of Microsoft Office applications (Excel and Word)
• Demonstrated ability to follow detailed job documents
• Flexibility to work on‑call, after‑hours, and during weekends if needed

Benefits & Perks

• Full‑time benefits eligibility
• Company vehicle provided with a gas card
• Comprehensive inventory support and tools
• Paid training with certification courses (CCT Data Center and CCT Route/Switch) that include an hourly rate increase
• Guaranteed 40 hours of pay per week even if not fully dispatched
• Drug‑free workplace