Remote Customer Service Representative (Prince Edward Island)

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are seeking customer service representatives to support our inbound customer service, sales, help desk, and back-office processing teams. Ideal candidates will troubleshoot basic technical issues, build strong relationships with customers, and professionally represent some of the world’s most recognizable brands. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Key Responsibilities

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunities and apply sales skills to upgrade service
• Explain and position products and processes with customers
• Appropriately escalate customer dissatisfaction to the managerial team
• Ensure first call resolution through effective problem solving and call handling

Required Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words per minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of the Windows operating system
• Highly reliable with consistent attendance and punctuality
• Ability to evaluate, troubleshoot, and follow-up on customer issues
• Aptitude for conflict resolution, problem solving, and negotiation
• Customer service oriented – empathetic, responsive, patient, and conscientious
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• Ability to thrive in a fast-paced environment with change and ambiguity
• Excellent interpersonal skills and the ability to build relationships

Benefits & Perks

• Work-From-Home environment
• Paid Training and Paid Time Off
• Medical, Dental, Vision, and Life Insurance
• Retirement plans, Flexible Schedules, and Regular Raises
• Company Laptop, Daily Contests, Prizes, and a Casual Dress Code

At MCI, Compensation is competitive and designed to reward your contributions while providing extensive benefits that grow with you over time.