Call Center - Member Contact Center Rep 1 - Remote

Position Overview

We embrace passionate Team Members who consistently display our values: United, Informative, Approachable, Caring and Transparent. We are united in our collective effort to achieve member goals and proactively provide tailored solutions. Join the Nuvision Team and let us be part of your career journey!

Sign-on bonus available for eligible external applicants! Contact us today to learn more!

The primary role of the Member Contact Center Representative I is to provide exemplary service via multiple channels including phone, e-mail, web, mail, and facsimile. Under general supervision, you will process transactions, review account information, handle loan payments, and provide basic online banking support while achieving cross-sell goals. You will represent Nuvision Credit Union in a positive, professional manner, ensuring confidentiality, precision, and respect in every interaction.

Key Responsibilities

• Provide efficient and timely service via phone, mail, facsimile, and in-person interactions ensuring quality and accuracy.
• Consult with members, identify needs, offer solutions, and follow up on pending transactions.
• Recommend additional products and services during member interactions.
• Assist with opening new accounts (Savings, Checking, Money Market, Trust, Certificates, IRA) and complete all relevant documentation.
• Perform assorted account maintenance activities including changes of address, name corrections, beneficiary updates, and closure of accounts.
• Identify and report any suspicious behavior or fraud activity.
• Complete all required training and compliance modules.
• Foster teamwork by treating co-workers and members with respect and collaborating to build strong relationships.
• Participate in continuous improvement activities and represent the Credit Union professionally at all times.

Required Qualifications

• Minimum 1 year retail experience with a proven track record in meeting/exceeding service and sales goals.
• Basic understanding of financial products and services.
• Professional verbal skills, etiquette, and excellent written communication (grammar and spelling) for email interactions.
• Competent computer skills with proficiency in Microsoft Word, Outlook, Excel, remote signing, and webcam operation.
• Strong interpersonal and organizational skills with excellent follow-up.
• Ability to work collaboratively with other departments and maintain confidentiality with member information.
• A genuine interest in helping members through meaningful conversations with empathy and care.
• High School Diploma or equivalent.

Preferred Qualifications

• 2+ years retail experience with a proven track record in meeting/exceeding service and sales goals.
• Home banking and technical skills.

Compensation & Salary Information

• Alaska: Min-$20.00, Mid-$24.31, Max-$29.17
• Arizona: Min-$16.77, Mid-$20.96, Max-$25.15
• Florida: Min-$15.99, Mid-$19.99, Max-$23.99
• Nevada: Min-$17.15, Mid-$21.44, Max-$25.73
• Texas: Min-$16.14, Mid-$20.18, Max-$24.22
• Washington: Min-$20.00, Mid-$24.35, Max-$29.23
• Wyoming: Min-$16.53, Mid-$20.67, Max-$20.67

Final pay will be based on factors including years of experience, relevant industry experience, and job-related training/education.

Benefits & Perks

• Medical
• Dental
• Vision
• Life Insurance
• Flexible Spending Account
• 401(k) Matching
• Paid Time Off
• Training Provided
• Tuition Reimbursement