Enterprise Technical Account Manager

Position Overview

At Keywords, we are using our passion for games, technology and media to create a global services platform for video games and beyond. Our aim is to become the “go to” provider of technical services. We enable leading content creators and publishers to leverage our expertise and capacity across the lifecycle of interactive content. In so doing, we empower our clients to remain lean and agile, and to focus on creating the most engaging experiences. We stand shoulder to shoulder with our clients, providing access to our teams of experts where and when needed. Keywords is trusted by many of the world’s leading video game companies during concept, development and live operations – every step of the way. For more details, visit www.keywordsstudios.com.

People at Keywords are passionate, talented, committed, and resourceful. As an Enterprise Technical Account Manager, you will be instrumental in driving the expansion of Keywords Studios Player Engagement Services while working with some of the largest Enterprise Game companies in the world. You will join a global team where cross-functional collaboration with diverse teams and cultures is a must.

Location: America
Schedule: Full Time, Remote

Key Responsibilities

• Build and Execute an Enterprise Account plan, including defining technical strategies to expand share of wallet within existing customers by addressing whitespace opportunities and working closely with product and customer success teams to expand product adoption.
• Act as the single point of contact for customer health by owning overall account strategy, handling legal and billing discussions, and increasing overall customer usage of the Helpshift platform and services.
• Report on weekly, monthly, and quarterly pipeline opportunities and progress towards quarterly revenue goals.
• Receive and respond to customer RFI/RFP’s.
• Leverage existing networks within the games industry to open doors and create new opportunities for Keywords, focusing on introducing Player Engagement Services.

Required Qualifications

• Strong team player with high EQ
• Customer obsessed with strong critical thinking skills
• Commercial and business creativity
• Process driven and execution oriented
• Data driven mentality and the ability to work through ambiguity
• 5-7+ years of Account Management experience supporting Game Industry Customers
• Experience engaging with Game Publishers at the highest levels of the organization (CxO, Studio Head, SVP, VP, etc.)
• Proven track record of managing and growing an existing book of business in excess of $20M+ ACV
• Experience selling to or working within the Player Engagement ecosystem
• High attention to detail with the ability to act as a trusted advisor
• Excellent written and verbal communication skills
• Willingness to travel as required
• Self-motivated and capable of working in a remote environment

Benefits & Perks

• Salary: $150k - $200K USD yearly
• Medical, Dental and Vision
• Vacation, flexible paid time off, Personal days
• Sick leave
• Corporate holidays, including floating holidays
• Life & Disability coverage
• Paid Basic and AD&D insurance
• Voluntary Legal, Accident, Critical Illness and Hospital Indemnity coverage