Collector, Associate

Position Overview

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Our mission is to empower our customers to advance healthcare.

In this role, the representative is responsible for servicing customer needs by accurately billing accounts, ensuring timely remittance, and taking immediate action on issues affecting account integrity to facilitate uninterrupted cash flow.

Key Responsibilities

• Exhibit excellent communication skills with proper phone and email etiquette.
• Answer telephone calls in a pleasant and helpful manner.
• Read, understand, and follow oral and written instructions.
• Respond to inquiries from customers, clerical staff, and insurance companies.
• Identify and resolve patient billing complaints.
• Handle customer collection calls diligently.
• Utilize knowledge of medical terminology and insurance HCPC/ICD-9 codes.
• Document activities in the ERP system efficiently, accurately, and in a timely manner.
• Ensure accurate handling of billing activities.
• Evaluate and secure the necessary prescriptions, prior authorizations, and medical justifications to facilitate claim payments, including initial and review/appeals payments.
• Edit and resubmit claims for payment as required.
• Prepare and review clean claims for electronic or paper submission to various insurances.
• Utilize working knowledge of Microsoft Office, particularly Word and Outlook.
• Provide feedback to the Group Team Lead regarding account issues.
• Perform routine tasks under clearly defined guidelines and contribute to specific objectives as directed.

Benefits & Perks

• Medical, dental, and vision insurance – available on the first working day.
• 401(k) – eligibility after one year of service.
• Employee stock purchase plan.
• Tuition reimbursement.
• Compensation: Starting pay $20 hourly.