PATIENT ACCOUNTS SPECIALIST - Customer Service

Position Overview

Western Region CBO – The Western Region Consolidated Business Office provides business office services including billing, collections, cash posting, pre-access management, variance analysis, and customer service to our affiliated UHS facilities. We are seeking dynamic and talented individuals to join our team.

Key Responsibilities

• Maintain and process patient accounts and hospital insurance collections.
• Ensure timely and accurate payment from insurance carriers.
• Review payer EOB to determine appropriate follow-up based on internal procedures.
• Utilize Cobius to review and track the life of a denial.
• Check claim status via online systems and Payor Portals.
• Verify eligibility and update the insurance I-plan based on confirmed coverage.
• Analyze payer-based spreadsheets and communicate trends to leadership.
• Participate in payer conference calls, trend analysis, and meet daily, weekly, and departmental quotas.
• Manage multiple payers with a proven ability to multitask.

Required Qualifications

• High School diploma or equivalent.
• Minimum 2 years of healthcare/collection experience or equivalent experience in a hospital setting.
• Demonstrated knowledge of insurance billing related to patient reimbursement and insurance follow‐up.
• Computer proficiency including word processing, spreadsheets, databases, and patient accounting systems.

Benefits & Perks

• Challenging and rewarding work environment
• Growth and development opportunities within UHS and its subsidiaries
• Competitive Compensation
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401k plan with company match