Technical Support Advisor 🏆

Position Overview

We are seeking a Technical Support Advisor at Solutions By Design who will serve as the trusted point of contact for customers. In this non-exempt, full-time role, you will provide technical assistance for hardware and software issues along with troubleshooting, diagnosing, and resolving technical problems. Enjoy a Compensation: $64,480 per year with hourly pay starting at $31.00. This role is based in-person at Fresno, CA 93730 – not a remote position.

Key Responsibilities

• Identify solutions for hardware and software issues
• Troubleshoot a range of technical problems
• Diagnose and rectify faults
• Resolve networking issues effectively
• Install and configure both hardware and software components
• Engage with customers to swiftly uncover the root of issues
• Provide timely and precise feedback to customers
• Guide users through actions to solve their problems
• Follow up to confirm that issues have been successfully resolved
• Replace or repair necessary hardware components
• Assist with the implementation of new applications
• Draft operational instructions to prepare reference materials
• Manage multiple support cases concurrently
• Test and assess new technologies
• Research advancements in technology to keep projects current
• Consult with users to understand hardware and software needs and facilitate orders
• Ensure system capabilities by testing computer components
• Document network processes, layouts, and enhance network security

Required Qualifications

• Previous experience in technical support, desktop support, or a similar field
• Proficiency in Windows, Linux, and Mac OS
• Familiarity with remote desktop applications and help desk software
• Ability to install, modify, and perform minor repairs on computer hardware (including routers, switches, fiber optics, and CAT5/6 cables)
• Basic understanding of networking concepts, network design, and operating systems
• Experience with AWS and other cloud technologies
• Capacity to convey technical information clearly to non-technical clients and team members
• Experience with issuing SSL Certificates
• Knowledge in DNS registration and auto-renewals
• Experience managing third-party services such as payment gateways, email services, and social media platforms

Benefits & Perks

• 401(k)
• Dental insurance
• Health insurance
• Paid time off