IT Support Specialist - Fully Remote

Position Overview

We’re a global software consultancy that loves solving complex problems with technology. We bridge the gap between strategy and execution, helping our clients strengthen their core tech, scale flexibly, and create seamless digital experiences. With our extensive experience in software development, we've pioneered open-source products that help development teams build better software. We work closely with our clients to continuously evolve their tech and adopt an adaptive mindset to achieve their business goals.

We’re expanding and adding exciting new services for our clients and are currently seeking an IT Support Technician to join our team. In this role, you will play a key part in providing technical assistance and support to our organization’s employees, troubleshooting hardware, software, and network issues to ensure smooth IT operations.

Key Responsibilities

• Providing technical support to employees via in-person, phone, or remote assistance.
• Installing, configuring, and troubleshooting hardware and software systems.
• Diagnosing and resolving technical issues related to desktops, laptops, printers, and mobile devices.
• Assisting in the setup and configuration of user accounts and access permissions.
• Performing routine maintenance tasks such as software updates, patches, and system backups.
• Documenting support activities, solutions, and resolutions in the ticketing system.
• Collaborating with the IT team to identify recurring issues and implement proactive solutions.

Required Qualifications

• Associate or bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• Strong technical skills with knowledge of Windows and/or macOS operating systems.
• Experience with troubleshooting hardware, software, and network issues.
• Excellent communication and interpersonal skills with a customer-focused approach.
• Ability to prioritize tasks and work efficiently in a fast-paced environment.

Preferred Qualifications

• Familiarity with ITIL framework and best practices.
• Previous experience in IT support or helpdesk roles.

Benefits & Perks

• 401k Retirement Plan: Secure your future with our comprehensive 401k retirement plan.
• Insurance Coverage: Enjoy peace of mind with our comprehensive health, dental, and vision insurance plans.
• Remote-First Environment: Embrace flexibility with our remote-first policy, allowing you to work from anywhere.
• Extra Days Off: Recharge and rejuvenate with additional days off to pursue your passions and spend time with loved ones.
• Parental Leave: Support your growing family with generous parental leave options.
• Gym and Yoga Membership Reimbursement: Prioritize your well-being with reimbursement for gym and yoga memberships.
• Semi-Annual Company Retreat: Connect with colleagues and recharge at our exciting semi-annual company retreats, fostering team spirit and innovation.