PT Customer Service Representative - Work From Home
Pool Scoutsalmost 2 years ago
Johns Island, South Carolina, United States
Remote
Part-time
Junior Level (1-3 years)
Job Description
Customer Support / Remote - Anywhere in U.S.
Competitive pay
Key Responsibilities
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions
- Update internal CRM with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Inform customers about new offers or services
- Follow up with customers to ensure their pool technical issues are resolved
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Required Skills
CRM
Social Media Monitoring
Product Knowledge
Customer Service