Remote Customer Service Specialist

Position Overview

ForgeFit, a trusted provider of premium fitness equipment to gyms, studios, and training facilities nationwide, is seeking a Remote Customer Service Specialist. In this role, you will be the voice of the company – handling customer inquiries via phone, email, and chat – ensuring smooth interactions from order through installation and beyond. Location: Remote (U.S. Based). Employment Type: Full-Time.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat with professionalism and care
• Assist customers with orders, shipping questions, product details, and troubleshooting
• Track and resolve issues by collaborating with fulfillment, sales, and service teams
• Maintain accurate records of customer interactions using CRM software
• Proactively follow up on customer needs to ensure satisfaction
• Stay up-to-date with ForgeFit’s product lines and service policies

Required Qualifications

• 1+ years of experience in a customer service, support, or client-facing role
• Strong communication and problem-solving skills
• Ability to stay organized and manage multiple priorities
• Experience working with CRM or support tools
• A positive attitude and a genuine desire to help others

Preferred Qualifications

• Interest in fitness or familiarity with gym equipment is a plus

Benefits & Perks

• Competitive hourly pay based on experience
• Comprehensive benefits including health, dental, vision, 401k, and paid time off
• 100% remote work with a collaborative and supportive team
• Ongoing training and opportunities for career growth
• The chance to support a brand making a real impact in the fitness world