Director, National Tennis Center HR

Position Overview

The USTA (United States Tennis Association) is the national governing body for tennis, devoted to promoting and developing the sport at all levels – from grassroots initiatives to the prestigious US Open. At the National Tennis Center, you will direct all HR functions including recruitment, employee relations, training, and policy administration, while cultivating a positive workplace culture.

Salary: $130,000-150,000 per year with a potential ICP bonus up to 10%. Compensation: Exact compensation may vary based on skills, experience, and location.

Key Responsibilities

• Serve as a direct report to the Chief Operating Officer, NTC; direct year-round and US Open administrative processes to continuously enhance employee morale and business operations.
• Direct and oversee all recruitment processes for full-time, part-time, and seasonal positions at the NTC.
• Manage the full-time NTC Recruiter and the Seasonal US Open recruitment team to ensure positions are filled in a timely manner and that staffing needs for events are met in advance.
• Collaborate with all NTC/USTA departments to ensure consistency in seasonal personnel management, including payroll, record keeping, attendance, break periods, and uniform distribution.
• Negotiate short- and long-term goals with Senior Management to resolve complex conceptual and implementation challenges.
• Act as liaison for the USTA People+Culture department; communicate and administer all personnel policies, employee guidelines, and staff training initiatives.
• Oversee the front-end entries and maintenance of the year-round payroll in HR/Payroll systems (e.g., ADP, iCIMS).
• Direct employee engagement activities, including culture committees, holiday gatherings, celebratory lunches, and team bonding exercises.
• Develop and maintain staffing templates for all departments.
• Manage and track seasonal payroll expenses against projected spending.
• Prepare year-end expense summaries post-US Open for managerial analysis and budget projections.
• Compile complete summaries of expenses by area and complete financial reporting using ADP.
• Oversee maintenance of recruitment and onboarding materials for seasonal employees, such as applications and onboarding packets.
• Direct and oversee the annual US Open seasonal employee training program and manage the staff uniform process.
• Lead the development and execution of the annual strategy for US Open seasonal hiring plans, including collaboration with IT on internal hiring systems and wage rate forecasting.
• Oversee processing of data related to seasonal employees (e.g., data entry, iCIMS, ADP WFN, Talentwise), ensuring accurate verification of I-9 documentation and employee background checks.
• Manage updates to the staff database in iCIMS/ADP, including records of employee availability, historical data on events, positions held, hours worked, and performance evaluations.
• Establish and maintain seasonal employee files and other confidential personnel records.
• Collaborate with NTC department directors to update seasonal and US Open job descriptions on an annual basis.
• Resolve all Employee Relations issues at the NTC, including managing the disciplinary process through to termination.
• Perform other duties as assigned by the Chief Operating Officer of the National Tennis Center or the Senior Director, Talent Acquisition.

Required Qualifications

• A bachelor's degree in HR or Business Management Education: required.
• 6+ years of HR experience.
• 5+ years of experience in recruiting and high-volume hiring/onboarding across all levels.
• 5+ years' experience managing HRIS systems (iCIMS preferred).
• 3+ years of experience managing full-time, part-time, and seasonal HR/Recruiting teams.
• Proven experience managing payroll systems and processing payroll onboarding, including advanced ADP WFN usage.
• Proficiency in MS Office and Google Suite with advanced Excel skills (formulas, macros, v-lookup).
• Excellent organizational, interpersonal, and communication skills with strong managerial capabilities.
• Ability to work in a high-pressure, fast-paced environment while applying strategic marketing and advertising skills to meet recruitment goals.
• Willingness and ability to work evenings and weekends (onsite for NTC special events) and all week during the US Open.
• Schedule: Onsite from April through September; hybrid from October through March (3 days onsite/2 days remote).

Preferred Qualifications

• Certification in SHRM is preferred.
• Experience in recruiting within event operations, sports/sporting events, hospitality, or recreational facilities.

Benefits & Perks

• Benefits: Comprehensive benefits including medical, dental, vision, virtual doctor access, flexible spending accounts, and life and disability insurance.
• Generous paid time off including vacation, sick leave, personal days, paid holidays, parental leave, and two paid recesses.
• 401(k) with employer matching (up to 3%), career growth opportunities, learning and development programs, and up to $7,000 annual tuition reimbursement.
• Resources for mental and emotional wellness, including mental health and meditation benefits.