Junior Customer Support Associate

Position Overview

The Junior Customer Support Associate at Arc Aspicio plays a crucial role in supporting mission-critical projects within the realms of justice and homeland security. This position is designed for individuals who are eager to learn and contribute to a collaborative and innovative consulting environment. Associates will engage with clients and stakeholders, providing exceptional customer service and performance measurement support while managing multiple workstreams. The role emphasizes professional growth, teamwork, and the application of consulting skills to solve complex problems.

Key Responsibilities

• Serve as primary point of contact for all performance measurement related support
• Provide exceptional customer service and performance related support
• Problem-solve, perform basic research, and escalate issues when needed
• Join our consulting practice to support projects and company growth initiatives, managing multiple workstreams at one time
• Collaborate with clients to solve tough problems, delivering outstanding client service and achieving mission results
• Apply excellent consulting, research, business analysis, and communications skills to quickly identify problems, analyze challenges, and recommend solutions
• Develop consulting skills and help grow the company outside of your project by participating in new business and strategic initiatives
• Contribute to our company culture, which promotes client-focused teamwork, learning, and helping others to grow and develop

Required Qualifications

• 1 year of relevant experience in help desk support services
• Direct experience with client and stakeholder engagement (including senior-level leaders) and delivering work products for clients in a complex stakeholder environment
• Ability to collaborate and work effectively remotely and in-person
• Technologically savvy, especially with Microsoft products and use of collaboration tools (SharePoint preferred)
• Desire to join a consulting firm and learn business concepts; loves to collaborate and get involved in company events, offerings, and special projects
• US Citizenship only (no dual citizenship) / ability to obtain a security clearance
• Bachelor's degree
• Strong work ethic, outstanding written and oral communication, collaboration, excellent problem-solving skills, resilience, flexibility, and a learning-oriented mindset

Benefits & Perks

• Competitive salary range of $58,000 to $72,000
• Professional development opportunities
• Bonuses and other career opportunities