Customer Service Advisor

Position Overview

This individual will sell service, parts, and whole-good attachments for customer solutions, while building long-term relationships within a territory to maximize company profitability and market share. They must have strong communication skills and are expected to meet the customer’s needs and expectations.

Key Responsibilities

• Sell machine maintenance and repair services, repair parts, extended warranties, whole good attachments, and any other management approved products.
• Maintain basic technical knowledge of RDO Equipment Co. products and services and provide technical assistance where applicable.
• Use Company provided systems/tools (i.e. S2) to fully document, track, record, follow-up and capture all related sales activity in a timely and accurate manner.
• Represent the company for the sale of Product Support to customers in a defined sales area.
• Maintain product knowledge; understand features and benefits of all products and services potentially saleable by the company.
• Be aware of competitive activity, competitive products, as well as business and industry trends.
• Maintain current and complete sales management information for all customers in the assigned territory as directed by management.
• Test/operate machinery at customer work sites.
• Follow all safety rules and regulations while performing work assignments and adhere to all company policies and procedures.
• Present a professional image of RDO Equipment Co. in the presence of customers and the community.
• Participate in company-sponsored training and communication efforts to develop and advance knowledge and skills.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a commitment to teamwork and exemplary customer service.
• Perform all other duties as assigned by management in a professional and efficient manner.

Compensation & Benefits

• Average $80,000 to $100,000+ your first year, with top earners well into six figures
• Guaranteed base salary plus commissions
• Comprehensive benefits package and a company vehicle
• Training and development, as well as opportunities to grow within the organization

Required Qualifications

• 1-3 years’ experience in an industry-related role involving sales, service, training, or related work.
• Strong computer skills
• Strong communication skills
• Excellent customer service skills
• Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.