Administrative Coordinator - Healthcare

The American Hospital Association (AHA)

is a national organization that represents and serves all types of hospitals, health care networks, and their patients and communities. The AHA has two main offices, located in Washington, D.C., and Chicago. The AHA offers a flexible hybrid work schedule of three days in the office and two days working remotely.

Essential Functions

• Customer support: Serve as the primary front-line support for customer service and attendee experience. Respond to members’ and customers’ inquiries related to education programs, certifications, membership, registration and access, CEC requests, password resets and other technical assistance. Create communication templates for e-mails, FAQs, etc. Provide learner support in the AHE Learning Center (LMS) and registration and certification platforms. Maintain education communication channel.
• Program coordination/support: Coordinate program materials and equipment updates for a variety of AHE educational events. Execute printing, shipping, inventory, and supply needs.
• Administrative support: process and follow up on invoices, reimbursements, and agreements; track payments; troubleshoot and resolve payment issues; assist with refunds, reclassifications, accruals, deferred expenses/revenue and other administrative functions as needed. Support Advisory Board meeting preparation; work collaboratively to organize meeting invites, materials/reports, logistics and communication.
• Data entry: Update Net Forum (AHA’s AMS) with subscription data, renewal information and course information. Maintain course and membership databases, enrollments, rosters, and continuing education credits/certificates process including invoicing and linking projects. Generate and upload Credly reports for badges and certificates, emails attendees. Prepare and run other reports as needed.

Perform other duties as assigned.

Minimum Qualifications: Education

• Associate's Degree: Preferred
• High School Diploma or GED: Required

Minimum Qualifications: Work Experience

• 3+ years: Successfully coordinating and tracking projects and programs with multiple steps Required
• Association experience: Preferred

Minimum Qualifications: Knowledge, Skills and Abilities

• Ability to work independently: Required
• Knowledge of administrative support functions: Required
• Intermediate to advanced computer skills: with Microsoft Office (Outlook, Teams, Excel, PowerPoint) programs - Required
• Ability to learn innovative technology: Required
• Knowledge of education programming and financials: Preferred

Salary Information:

Commensurate with related experience. The AHA is committed to fair and equitable compensation practices. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications, and location.

Salary Range - Minimum: 46000

Salary Range - Midpoint: 58000

Salary Range - Maximum: 70000

Benefits

We offer an excellent total compensation package, which includes medical/dental coverage (PPO/HMO), vision care, life insurance, short- and long-term disability plans, 401(k), tuition reimbursement, PTO/holidays/health days, wellness programs, and more!

Equal Opportunity Employer

The American Hospital Association (AHA) is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. We will provide reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974, and Title I of the Americans with Disabilities Act of 1990. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call

(312) 422-3000: and ask for the Vice President, Human Resources, and let us know the nature of your request and your contact information.

E-Verify Program

The AHA participates in the E-Verify Program. #LI-Hybrid