Lead CCaaS Product Manager — Remote CX Transformation

TELUS Digitalabout 1 month ago
Anywhere
Remote
Full-time
Junior Level (1-3 years)

Job Description

TELUS Digital is seeking a Manager, Product – CCaaS

to lead multidisciplinary teams and drive contact center solutions. Located in Columbus, OH, or work remotely, this role demands strong leadership in transforming client goals into actionable product roadmaps.

Qualified candidates will have over 7 years in software development, including leadership experience, and expertise in contact center technologies such as Genesys and Amazon Connect.

#J-18808-Ljbffr TELUS Digital

Required Skills

Contact Center Technologies
Software Development
Leadership
CX Transformation
Cross-functional Team Collaboration
Product Roadmaps
Amazon Connect
Genesys