Customer Service Specialist - In Office, Call Center Opportunity - Now Hiring

Position Overview

Bilingual (Spanish) Customer Service Specialist I - Call Center
Location: 100% InOffice | Henderson/Las Vegas, NV

Bilingual Spanish REQUIRED. Join EMPLOYERS® as a Customer Service Specialist I and be the friendly, solutions-focused voice supporting our customers. This fully in-office call center role is perfect for someone who thrives in a team environment and delivers exceptional customer support with professionalism and empathy. Start Date:

Key Responsibilities

• Deliver outstanding service via inbound/outbound calls, emails, and chats
• Provide clear, accurate information and help resolve customer inquiries
• Deescalate situations through research, education, and strong listening skills
• Document customer interactions thoroughly and accurately
• Guide customers through online system registration and navigation
• Meet performance and quality goals while supporting multiple workgroups
• Identify trends and share insights with leadership

Required Qualifications

• Bilingual English/Spanish REQUIRED
• 1+ year experience in an office-based call center
• Strong multitasking, attention to detail, and communication skills
• High School diploma or GED
• Proficiency with Outlook, Word, Excel, and web-based tools
• Customer-focused mindset with the ability to work in a fast-paced environment

Preferred Qualifications

• Experience with cloud-based ACD/CRM systems or Five9
• Insurance/Workers' Comp product knowledge
• Associate degree

Benefits & Perks

• Compensation: $20.50/hr ($21.50/hr for Bilingual Spanish)
• Benefits: Comprehensive benefits + 401(k) with match. Explore perks: https://www.employers.com/careers/our-benefits-and-perks/