User Support Analyst

Position Overview

Winton Woods City Schools is seeking a skilled and dynamic User Support Analyst to join our technology team. This role focuses on implementing and supporting advanced technologies to meet the district's goals and handling escalations for challenging technical issues. Applicants will serve as the subject matter expert for assigned technologies and processes while providing cross-training to maintain service continuity.

Location: Community Building

Key Responsibilities

• Demonstrate technical expertise in the IT systems used by the district, or equivalent systems.
• Continually grow your skill set through practical work experience and professional development opportunities.
• Exhibit strong critical thinking, problem solving, and scientific method skills to resolve complex technical issues.
• Work independently with a resilient mindset.
• Possess interpersonal skills including empathy, teamwork, conflict resolution, and relationship building.
• Conduct yourself with professionalism and adhere to established workplace norms.
• Self-direct and prioritize tasks effectively while managing time and staying organized.
• Communicate effectively through verbal, written, and non-verbal cues, with the ability to explain technical concepts to non-technical stakeholders.

Preferred Qualifications

• Prior experience in K-12 education technology support is a plus.
• Familiarity with Google Workspace, Windows/iOS environments, networking, and classroom technology.
• Experience with help desk ticketing systems and remote support tools.
• Industry certifications.