Remote Loss Mitigation Liaison I (Entry Level)

Position Overview

Remote Eligible, USA. This position is responsible for acting as the Single Point of Contact (“SPOC”) throughout the loss mitigation process—from package collection through decision and closing, as well as through the foreclosure process. Working location: Clanton, Alabama, United States of America.

Key Responsibilities

• Take inbound and make outbound calls to an assigned portfolio of mortgage loan borrowers who are delinquent in their loan payments and are investigating loss mitigation options or are in foreclosure, while maintaining compliance with all applicable state and federal laws and regulations.
• Answer consumer questions concerning their accounts and document the contact on the mortgage servicing system.
• Understand the investor’s waterfall and required documents for loss mitigation; collect consumer financial information and assist borrowers in reviewing loss mitigation documents.
• Communicate and explain the terms of loss mitigation approvals or declines, the rationale for each decision, and the ability to appeal or re-apply.
• Communicate liquidation options and explain the foreclosure process as necessary.
• Adhere to applicable compliance and operational risk controls in accordance with company or regulatory standards and policies.
• Maintain M&T internal control standards, ensuring timely implementation of internal and external audit points along with resolving any issues raised by external regulators.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Complete other related duties as assigned.
• Maintain direct contact with consumers.

Required Qualifications

• A combined 4 years’ higher education and/or work experience, including a minimum of 1 year in collections or customer service.
• Ability to communicate effectively and professionally over the phone.
• Excellent communication and customer service skills.
• Proficiency with word processing and spreadsheet software.

Preferred Qualifications

• Bachelor’s degree.
• Mortgage collections experience.
• Knowledge of M&T systems.

Compensation & Benefits

• Compensation: $20.94 – $34.91 Hourly (USD). The specific pay range applicable may vary based on your location.
• Location: Clanton, Alabama, United States of America.