Help Desk Support Level 1

Position Overview

Are you a motivated, entry-to-mid-level Field Technician looking for consistent work in a fast-paced IT support environment? We’re hiring Level 1 Desktop Support Technicians to provide hands-on and remote desktop support, troubleshoot hardware/software issues, and deliver outstanding customer service across multiple shifts. If you have 1-2 years of experience supporting Windows environments and want to grow your IT skills in a collaborative field-service setting, this is the opportunity for you.

Key Responsibilities

• Provide Level 1 and Level 2 support for desktops, laptops, and peripheral devices.
• Troubleshoot and resolve hardware, software, and networking issues.
• Document all steps and resolutions in a professional ticketing system.
• Assist users via phone, email, remote tools, or on-site visits.
• Support Windows (7, 8.1, 10, 11) and Microsoft Office 2010–365 environments.
• Work with Active Directory, Group Policy Objects (GPOs), and enterprise antivirus tools.
• Perform hardware installs, updates, and repairs for desktops, laptops, printers, and AV equipment.
• Provide basic support for MacOS and mobile devices (iOS & Android).
• Collaborate with Level 0 and Level 2 technicians to resolve escalations and coach junior staff.
• Occasionally support projects, rollouts, upgrades, and emergency after-hours incidents.

Required Qualifications

• 18+ months of hands-on IT support experience.
• Strong troubleshooting and multitasking ability in dynamic environments.
• Excellent communication and internal customer service skills.
• Proficiency in Windows desktop operating systems and enterprise software.
• Working knowledge of network connectivity issues and common troubleshooting tools.
• Familiarity with Active Directory, MDM (Mobile Device Management), and encryption software.
• Ability to document work clearly in ITSM or ticketing systems (e.g., ServiceNow, Jira).

Preferred Qualifications

• CompTIA A+
• Microsoft Certified Professional (MCP)
• Additional certifications like ITIL, MDM, or Network+ are a plus.

Benefits & Perks

• Flexible schedules and remote/hybrid opportunities available
• Opportunities for growth, cross-training, and long-term contracts
• Exposure to a wide range of technologies in real-world field environments
• Great for independent contractors or aspiring system/network admins
• Compensation: $17.00 - $20.00 per hour
• Job Types: Full-time, Contract
• Work Location: On the road