Payments Operations Specialist - US (m/f/d)

About the position

🚀As Payments Operations Specialist US (m/f/d), you will play a key role in the day-to-day operations and communicate with internal and external stakeholders as a payments expert. As this is a payments operations role within a FinTech, you have strong analytical skills and attention to detail.
The position is open to candidates based in the US.

Responsibilities

• Manage the day-to-day payments and settlement processes
• Monitor payments related systems and complete technical investigations and root-cause analysis
• Own a second level of support ticketing system and handle any escalations resulting thereof
• Recommend and implement the achievement of process enhancements
• Work closely with Customer Success, Sales, Tech and Payment Programmes teams to enhance our product and implement the latest trends from the payments industries
• Review data using SQL to gain insights on payments performance and trends

Requirements

• 3+ years of professional experience, preferably at a UK/EU/US FinTech, PSP, PayTech
• You have worked in a Payments Operations department or similar
• You have a solid understanding of card products and issuer processing and have had direct exposure working with Visa and/or Mastercard, experience working directly with card processors is a plus
• You have direct experience with payments processing (Swift, ACH, Wire, RTP, FedNow)
• You have experience working with ticketing systems and completing complex investigations and analysis
• You are detail-oriented and can handle multiple tasks simultaneously in a dynamic and time bound environment
• You have ability to manage multi channel communications from multiple external partners (scheme, processor, manufacturer, banks)
• You have strong reporting and analytical skills, SQL or Python would be an advantage
• You have a strong proficiency in Excel
• You are a fast learner and are keen to work in an international team with a real opportunity to grow and further your career
• You have strong written and verbal communication skills in English

Nice-to-haves

• SQL or Python would be an advantage

Benefits

• The opportunity to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and excellence
• Attractive remuneration
• Flat hierarchy and transparent communication in a relaxed, professional atmosphere
• Opportunity to develop your talent in a dynamic team with ambitious goals
• Flexibility and possibility to work remotely
• Monthly mobility benefit
• Company card with a monthly allowance for lunches, coffee, etc. with co-workers