Retail Customer Service Associate

Position Overview

The Store Consultant consistently delivers a positive customer experience to all customers by utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. Knowledgeable in all areas of the Store’s business—including print, signs & graphics, and shipping—the Consultant is responsible for taking orders, coordinating store activities, providing pricing and product information, and recommending appropriate FedEx Office products and services. Additionally, they operate and maintain a wide variety of equipment, manage the production queue and retail supply, and complete multiple tasks based on priority.

Key Responsibilities

• Follow instructions of supervisors and assist other team members in performing store functions.
• Assist in the training of store team members.
• Demonstrate consultative behaviors to understand each customer’s individualized needs and provide expert advice in printing, signs & graphics, and shipping.
• Deliver an outstanding customer service experience by anticipating needs, suggesting alternatives, and resolving issues promptly.
• Take complex customer orders using order systems and provide accurate pricing information.
• Assemble parcels and prepare goods for shipping, including wrapping, weighing, and labeling.
• Set up and operate printing, binding, and related equipment using customer-supplied media and documents.
• Maintain a safe, clean, and orderly retail store environment.
• Ensure confidentiality of customer data and handle documents and packages carefully.
• Process financial transactions using a POS terminal, including cash handling and making change.
• Clean, repair, and stock printing and shipping equipment and supplies to ensure optimal performance.
• Ensure proper display of retail merchandise and signage while taking preemptive action to prevent errors and waste.
• Complete required financial paperwork and assist with daily sales reporting, close-outs, and bank deposits.
• Follow FedEx Office standard operating procedures and adhere to legal, HR, safety, customer service, and security policies.
• Perform multiple tasks simultaneously and seek opportunities to improve knowledge and skills.
• Operate with minimal supervision and adhere to store team member standards.
• Undertake all other duties as needed or required.

Required Qualifications

• High school diploma or equivalent education.
• 6+ months of specialized experience.
• Excellent verbal and written communication skills.
• Must meet FedEx Office employment qualifications for new hires or transfer criteria for current team members.
• Essential physical and functional abilities: ability to stand during an entire shift (excluding breaks), move/lift up to 55 pounds, bend/twist as needed, communicate effectively, work under pressure, maintain concentration, and adhere to established business hours.

Benefits & Perks

• Equal Opportunity Employer including veterans and individuals with disabilities.
• Reasonable Accommodations are provided throughout the application and hiring process.
• Pay Transparency information is available upon inquiry.
• Quality Driven Management that focuses on customer experience, business excellence, and financial return.