Information Technology Supervisor II

Position Overview

The Information Technology Supervisor II is responsible for planning, organizing, directing, and improving processes for endpoint device management within the Enterprise Information Services organization. Working under the general direction of the IT Manager I, the incumbent coordinates and leads EMM IT staff in configuration, deployment, patching, and upgrades, ensuring effective technical service delivery for both staff and inmate networks. This permanent, full-time position is located in Rancho Cordova, CA (Sacramento County) and offers a hybrid work model (primarily telework with onsite attendance as needed) along with a competitive salary range of $8,504.00 - $11,395.00.

Key Responsibilities

• Plan, organize, and direct IT operations, processes, and strategic initiatives.
• Coordinate, lead, and monitor the endpoint management team for configuration, implementation, deployment, patching, and upgrades.
• Provide operational and technical direction to IT Specialists, Associates, Student Assistants, and consultants.
• Manage day-to-day operational areas including workforce planning, budgeting, and performance management.
• Serve as a back-up to the IT Manager I and ensure effective coordination of third-level support for IT Field Operations.

Required Qualifications

• Must meet the Minimum Requirements as detailed in the Class Specification for Information Technology Supervisor II.
• Proven experience in managing IT staff and coordinating technical IT services.
• Ability to work in a hybrid work environment with both telework and onsite responsibilities.
• Strong understanding of enterprise IT service delivery and endpoint management standards.

Preferred Qualifications

• Excellent writing, analytical, and research skills to prepare detailed technical documentation.
• Strong verbal and written communication skills with the ability to negotiate effectively with diverse stakeholders.
• Ability to handle multiple priorities concurrently, work well under pressure, and meet deadlines.
• Knowledge of Microsoft Operating Systems, Office applications, Active Directory, and Group Policies.
• Sound troubleshooting skills for diagnosing and resolving technical issues related to accounts and mailboxes.

Benefits & Perks

• Competitive Compensation: Salary range of $8,504.00 - $11,395.00 with new to State candidates starting at the minimum rate.
• Telework Flexibility: Hybrid work environment offering a mix of telework and onsite duties as required.
• Extensive Benefits: Access to comprehensive benefits information via the CalHR and CalPERS websites.
• Opportunities for career growth and professional development.