Entry IT Helpdesk Support Assistant

Florida Professional Groupover 1 year ago
Oviedo, Florida, United States
On-site
Full-time
Beginner Level (< 1 year)

Job Description

Position Overview

Are you interested in an IT career? We have an Entry-Level Computer Support Assistant position available in Oviedo. This role is part of our overall IT team and works at the Help Desk, providing technical assistance and support for computer systems, hardware, and software. The candidate will answer users' questions, train users on basic system and computer functions, address system and user issues, and resolve problems in a timely and professional manner.

Key Responsibilities

  • Provide technical assistance and support related to computer systems, hardware, and software.
  • Answer users' questions efficiently and courteously.
  • Train users on basic system and computer functions.
  • Address system and user issues promptly.
  • Resolve technical issues in a timely and professional manner.

Required Skills

communication
technical support
troubleshooting
hardware and software assistance
teamwork
customer service