Contract Logistics Healthcare Operations Manager FL-O

Position Overview

At Kuehne+Nagel in Memphis, TN, we are seeking a Healthcare Operations Manager to join our Contract Logistics team. In this role, you will support the Site General Manager with GXP regulatory compliance activities – including regulatory submissions, license acquisition, employee training, and database management – while managing daily labor schedules, process improvements, and communications between our customers and our team in a fast-paced Pharma/Cold Chain environment.

Key Responsibilities

• Provide day-to-day tactical direction and guidance to supervisors and warehouse associates for daily workloads.
• Create and validate training programs based on SOPs while conducting necessary observations.
• Perform advanced tasks requiring strong judgment, problem resolution, and independent decision-making.
• Manage daily labor, work schedules, and attendance through UKG.
• Oversee a pre-defined KPI dashboard and share performance data with key stakeholders.
• Analyze process and cost improvement opportunities and implement agreed next steps.
• Establish clear communication channels between the customer and Kuehne+Nagel.
• Ensure compliance with company policies, FDA regulations, and safety standards.
• Support the development and execution of our Pharmaceutical/Healthcare strategy.
• Foster continuous improvement and contribute to total customer satisfaction.
• Prepare and lead Business Review Meetings (BRMs) and Quarterly Business Reviews (QBRs) with operational KPIs.
• Align future customer needs and manage potential site visits.
• Maintain cooperation with key customer contacts to achieve mutually defined goals.

Required Qualifications

• 3+ years' experience in Contract Logistics Healthcare with a focus on regulations, quality standards, and liability.
• 5+ years' experience using the Blue Yonder WMS system.
• 3+ years' experience in Contract Logistics / 3PL / Distribution Centre / Pharma Cold Chain environments.
• 3+ years' management experience in a high volume, fast-paced distribution center or warehouse.
• In-depth knowledge of processes related to standard warehouse equipment, including racking, WMS systems, and material handling equipment.
• A continuous improvement mindset and commitment to implementing 5S methodologies in the workplace.

Benefits & Perks

• Great Compensation package
• Comprehensive medical/dental benefits
• Employee discounts
• Tuition reimbursement
• Excellent training programs
• A dynamic, global work environment