Inbound Contact Center Agent (U.S. Remote):

Position Overview

InflectionCX, a leader in modern Customer Experiences, is seeking motivated and customer-focused Inbound Contact Center Agents for a fully remote position (U.S. Remote – not hiring in AZ, CA, CT, Washington D.C., MA, NJ, NM, NY, OR, or WA). In this role you will leverage cutting-edge technology to deliver exceptional service across multiple channels including phone, SMS, email, and chat. Benefit from a comprehensive, fully paid training program and a supportive, people-first environment designed to set you up for success in a moderate-to-high volume contact center.

Key Responsibilities

• Handle a moderate to high volume of customer calls and initiate contacts as needed
• Meet established activity targets and key performance indicators
• Complete essential follow-up documentation after each interaction
• Provide an exceptional and positive experience throughout every customer interaction
• Maintain and improve quality results by adhering to established standards and guidelines

Required Qualifications

• High School Diploma or GED equivalent
• Ability to multi-task while navigating multiple business applications
• Strong reading, writing, and communication skills
• Commitment to following privacy and security practices at all times

Preferred Qualifications

• 1 year of customer service and/or sales experience
• Experience in a fast-paced contact center environment
• University or College degree is an asset

Benefits & Perks

• Compensation: $15.00 per hour
• Job Type: Full-time or Part-time opportunity
• Benefits: 401(k)
• Benefits: Paid time off
• Benefits: Paid training / On-the-job training
• Work Arrangement: Work from home