Application Analyst Senior

Job Summary

This position is responsible for complex level work supporting information technology applications through planning, designing, implementing, maintaining, and providing ongoing optimization and support (e.g., electronic health records, registration, scheduling, billing and collections, lab and pathology, radiology, PACS, cardiovascular, pharmacy, home care, long term care, population health, consumer and patient facing technologies, enterprise resource planning, workforce scheduling, time and attendance, customer relationship management).

The senior analyst is responsible for providing advanced technical support, configuration, integration, and maintenance for various healthcare applications and their technologies throughout their lifecycle (e.g., selection, implementation, support, archival and decommissioning). The senior analyst may also manage small and mid-sized projects related to these applications and their technologies and will help plan and execute projects. The senior analyst will mentor other analysts and is expected to contribute to the development of best practices and standards for application configuration, deployment, support, archival, and decommissioning.

Essential functions are performed independently under minimal supervision and direction.

Responsibilities

• Documents and recommends workflow changes and technical/functional designs needed to support the business requirements.
• Partners with external vendors to support related third-party applications including integration/implementation, support, and troubleshooting.
• Solves common and complex issues, incidents, and problems according to agreed upon service levels and department standards.
• Serve as project manager and complete PM functions for mid-size projects with multiple teams.
• Performs quality review of team build.
• Collaboratively works with peers, internal and external stakeholders, and vendors.
• Follows documentation and change management standards.
• Participates in development of training and knowledge-based materials for use by peers, end-users, and other team members.
• Oversees configuration of electronic and mechanical hardware with software products to meet functional criteria of client specifications.
• Develops and understands business reporting needs for end users.
• Participates in on-call and command center responsibilities.
• Develops and maintains comprehensive testing plans and scripts to verify system outputs and system integrity.
• Attends and participates in team, project and department meetings to increase awareness and information flow.
• Works with requestor to understand the problem, creating a clear and defined objective for the project and completes the business case documentation.
• Helps stakeholders complete ROI, benefit plan KPI, leading and lagging measures, if applicable.
• Aggregates applicable resource group forecasts to roadmap new projects and ensures resources are available to work on priorities and align to appropriate strategies.
• Aggregates equipment/hardware/data connection forecasts and mapping for new construction/reconstruction projects, creates cost estimates, and assists with project assessments, if applicable.
• Provides capital planning with cost of equipment and infrastructure information. Leads in procurement and coordination of equipment for construction and reconstruction projects. Provides field teams with lists and mappings of equipment and data connections for projects, if applicable.

Qualifications

Education: Bachelor’s degree is required in information technology, healthcare, business, or related field, or actively working towards a Bachelor’s Degree with nine years of professional experience. Additional relevant experience may substitute for lack of education upon supervisory and HR approval.

Experience: Four (4) years of work experience, or actively working towards a Bachelor's Degree with six years of experience in related areas. Will be required to certify on one or more Epic applications and maintain certification.

• Proficiency in Microsoft Office Suite programs, Excel (pivot tables), Visio, Project, PowerPoint, Word.

• Knowledge of system analysis and operating systems; ability to assess…