<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Job Title</h2>
 <p style="line-height: 1.6; margin-bottom: 15px;">Tech Support Rep Level 1</p>
</section>

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Location</h2>
 <p style="line-height: 1.6; margin-bottom: 15px;">Atlanta, GA</p>
</section>

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">About the Job</h2>
 <p style="line-height: 1.6; margin-bottom: 15px;">ConstructConnect seeks a Tech Support Rep Level 1 in Atlanta, GA to assist customers throughout the lifecycle of a trouble ticket via phone, email, and chat. You'll resolve issues, document steps, and ensure customer satisfaction in a responsive support role.</p>
</section>

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Your Responsibilities</h2>
 <ul style="padding-left: 20px; margin: 10px 0;">
 <li style="margin: 10px 0; line-height: 1.6;">Handling tickets</li>
 <li style="margin: 10px 0; line-height: 1.6;">Prioritizing queue workflow</li>
 <li style="margin: 10px 0; line-height: 1.6;">Escalating when necessary</li>
 <li style="margin: 10px 0; line-height: 1.6;">Ensuring timely communication</li>
 <li style="margin: 10px 0; line-height: 1.6;">Following company policies in a hybrid work setting</li>
 </ul>
</section>

Tech Support Specialist I (Hybrid) Customer Success

Job Description

Job Title

Location

About the Job

Your Responsibilities

Required Skills