Help Desk Support (Level 1)

Position Overview

Join Our Fast-Growing IT Support Team. We’re looking for a Level 1 Desktop Support Technician with a passion for solving technical challenges, supporting enterprise users, and delivering exceptional service. If you're experienced in Windows Desktop environments and want to grow your skills in a collaborative and professional setting, this opportunity is for you.

Key Responsibilities

• Provide Level 1 IT desktop support, both remotely and onsite.
• Troubleshoot and resolve hardware, software, and application issues.
• Maintain and update service tickets in real-time using a ticketing system.
• Install, upgrade, and support Windows XP, 7, 8.1, 10, and authorized desktop applications.
• Support PC and Apple Mac users (basic Mac OS knowledge required).
• Resolve issues with desktops, laptops, printers, and other peripherals.
• Use diagnostic tools for network and hardware troubleshooting.
• Perform preventative maintenance and break/fix services.
• Partner with third-party vendors for advanced AV issue remediation.
• Assist and mentor Level 1 technicians and support Level 3 escalations.
• Participate in IT projects, off-hours support, and on-call duties as needed.

Required Qualifications

• Bachelor's Degree in Computer Science, IT, or a related field (or equivalent experience).
• Minimum 18 months of hands-on IT experience in desktop support.
• Certifications preferred: CompTIA A+, MCP, or higher.
• Strong skills in:
  • Windows 7–10
  • Active Directory and GPOs
  • Microsoft Office 365
  • Enterprise antivirus and encryption
  • Mobile device support (iOS/Android)
  • Helpdesk ticketing systems (e.g., ServiceNow, Remedy)

Benefits & Perks

• Pay:$17.00 - $35.00 per hour
• Job Types:Full-time, Contract
• Schedule:8 hour shift, Day shift, Monday to Friday
• Work Location:On the road
• Gain exposure to enterprise IT infrastructure and cross-functional teams.
• Work in a dynamic environment supporting varied hardware and software platforms.
• Opportunity to mentor others and develop your technical leadership skills.
• Collaborate with experienced professionals and grow within a supportive team culture.