Entry Level Support Technician

Position Overview

As an Entry-Level Customer Support Technician at a growing POS software company located in Brandon, FL, you will be the first line of support for our valued clients. You will assist customers in resolving technical issues, guide them through our software’s functionality, and document interactions to ensure a smooth experience. This full-time role (40 hours/week) is primarily in-office with some remote flexibility and offers immediate compensation increases following a paid training/intern period.

Key Responsibilities

• Provide first-level technical support to customers via phone, email, and remote desktop.
• Troubleshoot and resolve common POS software issues.
• Guide users through features and functionality of the software.
• Document support interactions and solutions in the internal system.
• Collaborate with internal teams to escalate unresolved issues.
• Deliver a friendly, patient, and solution-focused customer experience.

Required Qualifications

• Strong communication and interpersonal skills.
• Basic computer knowledge with troubleshooting ability.
• Willingness to learn and grow within a technical support role.
• Ability to work both independently and as part of a team.
• High school diploma or equivalent required.

Preferred Qualifications

• Previous customer service or help desk experience is a plus.
• Familiarity with POS systems or retail software is a bonus.

Benefits & Perks

• Compensation: $17.50 per hour during paid training/intern period with an immediate increase upon successful completion, and a $36,000 starting salary during training.
• On-the-job training and a clear path for growth.
• Supportive team environment.
• Flexible remote work opportunities after training.
• 401(k) plan, dental, health, and vision insurance.
• Paid time off.