<section style="margin: 0 0 20px 0;">
  <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Position Overview</h2>
  <p style="font-family: system-ui, -apple-system, sans-serif; line-height: 1.6; margin: 0;">
    A healthcare technology firm located in Tampa, Florida is seeking a dedicated Team Lead, Provider Support. The successful candidate will manage call coverage and assist team members with technical issues. The role involves coaching, monitoring service standards, and taking ownership of complex cases. The ideal candidate has extensive experience in customer support within the Healthcare IT realm and possesses strong leadership skills. This is a full-time position offering <strong>competitive salary</strong> within a range of $26—$31.25 per hour.
  </p>
</section>

<section style="background: #f8f9fa; padding: 20px; border-radius: 8px; margin: 20px 0;">
  <h2 style="color: #34495e; font-size: 1.2em; margin: 0 0 10px 0;">Key Responsibilities</h2>
  <ul style="padding-left: 20px; margin: 10px 0; font-family: system-ui, -apple-system, sans-serif; line-height: 1.6;">
    <li style="margin: 8px 0;">Manage call coverage to ensure efficient support</li>
    <li style="margin: 8px 0;">Assist team members with technical issues</li>
    <li style="margin: 8px 0;">Coach and mentor team members</li>
    <li style="margin: 8px 0;">Monitor service standards to maintain quality</li>
    <li style="margin: 8px 0;">Own and resolve complex cases</li>
  </ul>
</section>

<section style="background: #f8f9fa; padding: 20px; border-radius: 8px; margin: 20px 0;">
  <h2 style="color: #34495e; font-size: 1.2em; margin: 0 0 10px 0;">Required Qualifications</h2>
  <ul style="padding-left: 20px; margin: 10px 0; font-family: system-ui, -apple-system, sans-serif; line-height: 1.6;">
    <li style="margin: 8px 0;">Extensive experience in customer support within Healthcare IT</li>
    <li style="margin: 8px 0;">Strong leadership skills</li>
  </ul>
</section>

<section style="background: #f8f9fa; padding: 20px; border-radius: 8px; margin: 20px 0;">
  <h2 style="color: #34495e; font-size: 1.2em; margin: 0 0 10px 0;">Benefits &amp; Perks</h2>
  <ul style="padding-left: 20px; margin: 10px 0; font-family: system-ui, -apple-system, sans-serif; line-height: 1.6;">
    <li style="margin: 8px 0;"><strong>Compensation:</strong> $26—$31.25 per hour</li>
  </ul>
</section>

Provider Support Team Lead - Healthcare IT

Job Description

Position Overview

Key Responsibilities

Required Qualifications

Benefits & Perks

Required Skills