Export Customer Service

Job Title: Export Customer Service Representative

Duration: 06+ Months (Possible Extension)

Location: Houston, TX 77058

Shift: 7 AM to 4 PM (M-F)

This person will be responsible for:

• Follow export processes that we have in place. Work closely with other Export CSRs and process purchase orders from foreign Agents, customers, or other Kuraray entities outside of the US.
• They will be expected to communicate effectively and efficiently with freight forwarders, warehouses, and carriers for the shipments.
• They must be detail oriented, be able to multitask, and be able to accurately enter the data from purchase order into our system to create the sales orders.
• They will be expected to read the order and prepare the shipment for current order/pallets/ shipment procedure.
• They will be expected to monitor, track and trace and completely manage these orders and keep key personnel informed of each order status.
• The position will involve heavy data entry and transactional workload that could fluctuate daily, so they must have great organizational skills.
• They will be expected to track and trace export containers and monitor shipments with the tools we have available to us. There will be a sense of urgency to this process and the information.

The expectations for the EXPORT Customer Service Rep position will be as follows:

• Must have SAP experience and be able to work with Microsoft office systems. This person should be comfortable with moderate level Excel use.
• Must have background knowledge of inventory process and product management, and must have experience with distribution, detailed order entry and shipping.
• We expect that this candidate will have customer service skills, be organized, able to multitask, and be people oriented.
• This person should have great communication skills, as they will be communicating with all levels of colleagues and multiple departments within our company.
• We request this person to be very knowledgeable with the exporting process and be experienced with Inco Terms 2020.
• We also request this person to have experience in shipping and distribution, and the overall supply chain and exporting process from the US.