Manager, Creative & Design Operations [Miami]

Position Overview

NBCUniversal is one of the world's leading media and entertainment companies with a rich tradition of community impact, inclusion, and employee development. The NBCUniversal Telemundo Enterprises Creative Operations Manager role is responsible for leading operational excellence within the Creative team. This position supports the development and execution of all marketing campaigns for Telemundo properties, optimizes workflows, and ensures effective cross-functional collaboration.

Key Responsibilities

• Creative and Design Development and Tracking:
  • Oversee the intake, prioritization, and development of all creative and design requests for marketing campaigns.
  • Monitor and track approvals and deliveries of creative and design assets to internal and external stakeholders.
  • Ensure timely delivery of all campaign assets, within scope and aligned with strategic goals.
  • Identify, evaluate, and report current and potential challenges to department leadership and key stakeholders.
  • Schedule, prepare, and lead team meetings to ensure alignment, document key action items, and follow up on progress.
  • Analyze project workload, identify resource needs, and coordinate support through freelancers or vendors.
• Process Optimization & Operational Excellence:
  • Promote adherence to established workflows and processes to ensure operational excellence.
  • Oversee, analyze, and refine workflows by optimizing creative and design operations.
  • Identify and implement best practices for creative operations, design, and production.
  • Ensure all creative and design deliverables adhere to brand guidelines, network standards, and legal compliance.
  • Collaborate with stakeholders to streamline communication and enhance operational clarity.
  • Work closely with Production Management, Studios leadership, and Media Ops teams to ensure smooth material transfer for timely campaign execution.
• Creative Leadership & Management:
  • Foster a collaborative work environment ensuring seamless coordination between Creative, Design, Marketing, and Production teams.
  • Advocate for the needs of the Creative and Design teams by removing roadblocks and optimizing performance.
• Budget & Vendor Management:
  • Oversee creative and design budget needs, manage vendor sourcing, bidding, and contracts to ensure financial accountability.
  • Manage external vendors and freelancers, negotiate contracts, and ensure deliverables meet required specifications.
• Systems and Technology:
  • Promote and advocate for the use of available systems and tools to enhance operational efficiency.
  • Proactively suggest new tools and champion technological innovation.

Required Qualifications

• Proven experience in creative operations, design project management, or a related field, preferably in media, entertainment, or broadcast industries.
• Ability to oversee multiple projects in a fast-paced, high-volume, deadline-driven environment while maintaining quality standards.
• Strong understanding of creative, design, and production workflows, including on-air, digital, and social content creation.
• Strong leadership, mentorship, and team-building skills.
• Excellent organizational, problem-solving, and multitasking abilities.
• Exceptional communication and stakeholder management skills.
• Team-player mentality with a high level of collaboration and commitment to a strong team culture.
• Expertise in using project management tools.
• Basic proficiency with design software such as Photoshop, Illustrator, After Effects, and Cinema 4D.
• Familiarity with various graphic assets, file formats, and technical specifications.
• Expertise in using Microsoft Office tools.
• Experience managing budgets, vendor contracts, and resource allocation.
• Must be fully bilingual in Spanish and English (written and spoken).
• Flexible to work outside regular hours, including evenings or weekends as needed.