Remote Customer Service Specialist

Position Overview

ForgeFit supplies premium fitness equipment to gyms, studios, and training facilities nationwide. As a Remote Customer Service Specialist at ForgeFit, you will be the voice of the company—ensuring a smooth and positive experience for our customers from order to installation and beyond. Representing a trusted partner in the fitness industry, you will engage with customers via phone, email, and chat to provide exceptional service.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat with professionalism and care
• Assist customers with orders, shipping questions, product details, and troubleshooting
• Collaborate with fulfillment, sales, and service teams to quickly track and resolve issues
• Maintain accurate records of customer interactions using our CRM system
• Proactively follow up on customer needs to ensure satisfaction
• Stay up-to-date with ForgeFit’s product lines and service policies

Required Qualifications

• 1+ years of experience in a customer service, support, or client-facing role
• Strong communication and problem-solving skills
• Ability to stay organized and manage multiple priorities
• Comfortable using CRM or support tools
• A positive attitude and genuine desire to help others

Preferred Qualifications

• Interest in fitness or familiarity with gym equipment is a plus

Benefits & Perks

• Competitive hourly pay based on experience
• Comprehensive benefits including health, dental, vision, 401k, and paid time off
• 100% remote work with a collaborative and supportive team
• Ongoing training and opportunities for career growth
• The opportunity to support a brand that makes a real impact in the fitness world