Help Desk Technician

Position Overview

Humble, TX – Salary Range: 50k-60k
This is an exciting opportunity to join a company during a growth phase. This position is responsible for providing technical assistance and support related to computer systems, hardware, or software. Working primarily from a helpdesk application, you will run diagnostic programs, isolate problems, resolve technical issues, and determine and implement solutions. Exceptional customer service is a must.

Key Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to end-user problems over the phone.
• Write and update technical documents related to help desk duties.
• Train computer users.
• Maintain daily performance of computer systems.
• Install, modify, and repair computer hardware and software.
• Run diagnostic programs to resolve problems.
• Resolve Tier 1 technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.
• Follow up with customers to ensure issues have been resolved.
• Escalate issues to designated Tier 2 staff as necessary.

Required Qualifications

• Must be a US Citizen.
• Must be able to pass a drug and background check.
• Experience with Tier 1 & Tier 2 technical support.
• Reliable transportation and ability to report to the office Monday through Friday.

Preferred Qualifications

• Prior military experience preferred.