Senior IT Service Owner – Supply Chain Applications

Position Overview

Located in Memphis, TN, Global Cellulose Fibers (GCF) is seeking a highly skilled Senior IT Service Owner to manage and optimize all Supply Chain business process applications – including SAP Order-to-Invoice solutions. This individual contributor role has strategic influence and is responsible for aligning IT solutions with business objectives across Supply Chain functions. The role is Salaried Full-Time (Hybrid) with a Compensation: $108,200 – 158,700 based on individual experience, skills, and abilities.

Key Responsibilities

• Serve as the overall Service Owner for Supply Chain applications, accountable for lifecycle management, performance, and continuous improvement.
• Align application roadmaps with business strategies and Supply Chain objectives.
• Provide solution consulting to business stakeholders for process optimization and technology enablement.
• Act as the primary IT liaison for Supply Chain functions to ensure strong alignment between business needs and technology solutions.
• Build and maintain trusted relationships with key stakeholders to influence strategy and prioritize initiatives.
• Facilitate regular roadmap reviews and communicate progress, risks, and opportunities to business leaders.
• Lead the transition of Supply Chain applications from legacy TSA arrangements to an independent IT environment.
• Define and implement a sustainable IT operating model for Supply Chain applications, integrating internal and external capabilities.
• Evaluate AMS providers for Supply Chain applications, including scope definition, cost analysis, and service performance expectations.
• Drive the selection process and oversee onboarding and integration of AMS partners into the IT model.
• Establish governance and performance metrics for AMS delivery.
• Lead and coordinate projects related to Supply Chain applications, ensuring timely delivery and quality outcomes.
• Manage third-party AMS providers, including performance oversight, governance, and contract compliance.
• Act as the escalation point for critical issues impacting Supply Chain applications.
• Monitor KPIs and service performance metrics to identify improvement opportunities.
• Drive innovation and best practices in Supply Chain application management.

Required Qualifications

• 8+ years of experience in IT application management, solution delivery, or service ownership roles.
• Strong knowledge of SAP Order-to-Invoice solutions (ECC, APO, SCEM, S/4HANA) and familiarity with pulp Supply Chain processes.
• Proven ability in business relationship management, project management, and vendor oversight.
• Hands-on experience with TSA exit planning, IT operating model design, and AMS provider evaluation and implementation.
• Strong problem-solving and issue resolution capabilities with excellent communication and stakeholder engagement skills.
• Bachelor’s degree in IT, Business, or a related field.

Benefits & Perks

• Medical, Dental, Life Insurance
• Flexible Spending Accounts
• Short-term and Long-term Disability
• 401(k) and Company-funded Retirement Contributions
• Paid Time Off