Customer Solutions Representative

Position Overview

BIOTRONIK is looking for passionate Customer Solutions Representatives to provide world-class customer service to patients, medical clinics, hospitals, physicians, and exceptional BIOTRONIK field representatives. This is a remote position with the option of some in-person training and support at the Lake Oswego, Oregon office.

Key Responsibilities

• Effectively & clearly communicate with patients, physicians, and BIOTRONIK employees to provide effective solutions and support.
• Contact customers to obtain verification of sensitive information prior to product shipment.

Required Qualifications

• Strong communication skills, both via phone and written, are essential.
• Ability to multitask and prioritize well.
• Exceptional judgment to thrive in ambiguous situations.
• Able to stay calm and work efficiently in a quick-moving environment.
• Flexible schedule.
• Loves challenge and is constantly striving to improve.
• Proficient MS Office skills (Word, Excel).
• Ability to work autonomously effectively.
• Secure home work area.

Preferred Qualifications

• Bachelor's degree preferred but not required.
• Phone experience, CRM or cloud-based phone system experience is preferred - especially expertise in talking with customers (i.e. patients, health care clinics, hospitals, physicians, and sales field) on the phone.
• Prior healthcare industry experience a plus.

Benefits & Perks

• 50 years of innovation, US headquarters, Lake Oswego, OR.
• Career path - we will partner with you to support your growth.
• Strong, creative and enthusiastic leadership.
• Fast-paced and team-based work environment.
• Cutting-edge technology tools invested to help you get the job done.
• Full-time or part-time schedules.
• Competitive pay in the marketplace.