Receptionist – Special Victims Division

Position Overview

The Office of the District Attorney, Bronx County (“BXDA”) is dedicated to ensuring public safety and striving for equal justice for over 1.4 million community members. With a focus on assisting crime victims while treating defendants fairly, the BXDA sets a high standard of excellence. In furtherance of its mission, the BXDA is recruiting an experienced and enthusiastic Receptionist for the Special Victims Division in the Domestic Violence Bureau. In this role, you will greet visitors and answer phone calls in a timely manner, serving as a first point of contact for the bureau.

Key Responsibilities

• Check IDs and subpoenas of witnesses and walk-ins and direct them to the appropriate staff member, ensuring assistance is provided in a timely fashion.
• Answer all calls at the front desk and redirect calls to appropriate staff members.
• Keep Assistant District Attorneys and Crime Victim staff informed about the arrival of their witnesses and victims.
• Notify Assistant District Attorneys about the arrival of Police Officer witnesses and direct them to appropriate waiting areas if necessary.
• Keep accurate and complete records of all witnesses in the bureau’s logbook.
• Communicate with interpreter staff and help Assistant District Attorneys secure the assistance of an interpreter whenever needed.
• Perform all other bureau-related duties as needed and assigned.

Required Qualifications

• There are no formal education or experience requirements for this position; however, the ability to understand and carry out simple instructions is essential.
• Candidates must be able to understand and be understood in English.

Preferred Qualifications

• A High School diploma/GED and two years of reception experience in a law firm, government agency, or another professional environment.
• Ability to speak and understand Spanish preferred.
• Excellent customer service skills combined with the ability to work in a fast-paced environment and multi-task effectively.
• Familiarity with the Criminal Justice system and general court services is preferred.
• Exceptional organizational skills and strong attention to detail.
• Excellent interpersonal, oral, and written communication skills, with proficiency in Microsoft Office (Word, Excel, and Outlook).
• Discretion and integrity to handle highly confidential investigations.

Benefits & Perks

• Comprehensive benefits package including health insurance for the employee and his/her spouse or domestic partner and unemancipated children under age 26.
• Union benefits such as dental and vision coverage.
• Paid annual leave, sick leave, and paid holidays.
• Pension and optional savings and pre-tax programs including Deferred Compensation, IRA, and a flexible spending account.
• Public Service Loan Forgiveness available for eligible employees (more details available on the U.S. Department of Education’s website).
• City Residency is not required for this position.