Information Technology Support Technician

Position Overview

We are currently seeking a part-time, onsite IT Support Technician in San Antonio, TX for a long-term contract. The role requires a technical professional with experience supporting customers through provisioning/de-provisioning and maintenance of multiple hardware platforms and their related software.
Hours: 15-20 hours per week, flexible but preferably between 8am to 5pm CST, Monday through Friday at our San Antonio, TX site.

Key Responsibilities

• Provide IT support by installing, upgrading, and monitoring software and hardware.
• Maintain operations and upkeep of systems under the Enterprise Infrastructure Team.
• Design, configure, and test computer hardware, networking software, and operating system software.
• Lead projects for new hardware/software deployments and implementations.
• Diagnose hardware and software issues and replace defective components.
• Perform break/fix tasks as needed.
• Image computers and deploy software.
• Support meetings and take backups.
• Monitor the local server.
• Collaborate with vendors for additional support and track vendor management.

Required Qualifications

• 2-5 years’ experience in desktop or IT support with hardware and software installation, troubleshooting, and repair.
• Knowledgeable with label printers and scanners.
• Experience in network support and troubleshooting.
• Familiarity with trouble ticket tracking and resolution.
• Excellent customer service along with strong written and oral communication skills.
• Willingness to wear steel-toed shoes/boots.
• Experience in running or developing reports in Power BI or QAD is a plus.