Lead Caseworker; Internal

Position: Lead Caseworker (Internal Only)

Adult Behavioral Health Lead Caseworker – Job Code: ABHLCW-112 – Revision Date: May 7, 2025 – Starting Salary: $21.67 hourly; $45,073 annually – FLSA: Non-Exempt

Overview

We are an agency committed to innovative behavioral health services in trauma-informed care that promote healing and recovery to instill a sense of empowerment and foster a lifelong sense of resilience.

General Description

This role provides expert training, education, and ongoing support to caseworkers within the Adult Behavioral Health Division. The Lead Caseworker maintains a reduced caseload to ensure continued proficiency in current best practices and to effectively support staff development. The lead will deliver comprehensive onboarding and ongoing training, conducting thorough performance reviews (90 and 180-day), performing chart audits, session shadowing and providing guidance and mentorship.

The Lead Caseworker will also foster a collaborative environment through effective communication with peers, supervisors, and clients while prioritizing safety and operational efficiency.

This class works under general supervision, independently developing work methods and sequences. This position reports to the Social Support Services Supervisor.

Duties and Responsibilities

• Become certified as an Adult Needs and Strength Assessment Superuser.
• Become a subject matter expert within all allowable evidence-based practices utilized by adult behavioral health caseworkers.
• Provide guidance and training and shadowing on good documentation practices (GDP), adult needs and strengths assessments (ANSA), person-centered recovery plans (PCRP), and the illness management and recovery (IMR) services delivered by Qualified Mental Health Practitioner-CS (QMHP-CS).
• Perform monthly quality assurance audits of service delivery and documentation to verify that trained staff consistently maintain quality standards and adhere to good documentation practices.
• Maintain understanding of TRR services and UM Guidelines for all levels of care.
• Provide training to new caseworkers and program staff to equip them with the necessary knowledge and skills related to caseworker services, processes, and applicable policies.
• Demonstrate professional and flexible time management to meet the needs of the individuals served.
• Develop and implement innovative strategies to foster positive morale, teamwork, and engagement among caseworkers.
• Provide regular performance feedback to the Program Supervisor regarding the progress or areas for improvement of trained staff.
• Provide ongoing case management services, skills training and rehabilitation services for youth and/or adults with mental illness and/or individuals with developmental disabilities.
• Coordinate and provide related services.
• Demonstrate a positive role model to youth and/or adults and advocate on their and their family's behalf.
• Coordinate the planning and implementation of the Recovery Plan.
• Provide rehabilitative services including general symptom management, community living skills, and employment-related skills to increase client independence and community tenure.
• Maintain compliance with all Joint Commission training requirements relevant to job duties, including those dealing with the use of restraints and physical holding of individuals receiving services.
• Provide home visits following program requirements or as directed by Supervisor.
• Perform other duties as assigned.

Unavoidable Hazards (Work Environment)

• Routine and frequent exposure to bright/dim light.
• Exposure to dusts and pollen.
• Other extreme hazards not listed above.

Special Certifications and Licenses

• Must be able to be credentialed as a Qualified Mental Health Practitioner Community Service (QMHP-CS) within the timeframe designated by EHN.
• Must possess and maintain Adult Needs and Strengths (ANSA) Assessment certification within 30 days of hire.
• Must possess and maintain Adults Needs and Strengths (ANSA) Superuser certification within 90 days of hire.
• Must possess and maintain a valid state Driver's License with an acceptable driving record.
• Must be able to pass a TB, criminal background and drug screen.

Minimum Education and Experience Requirements

Requires a…