Product Owner - Digital Customer Service Chat and AI Tools

Job Overview

Are you a visionary leader with a strong understanding of digital customer service and AI technology? Are you passionate about creating exceptional user experiences and driving business growth? If so, Honeywell has an exciting opportunity for you to join our team as a Product Owner for our Digital Customer Service Chat and AI Tools. As a Product Owner, you will be responsible for driving the development and implementation of innovative digital solutions to enhance our customer service capabilities. We are looking for a highly skilled and motivated individual with a proven track record of success in product management and a deep understanding of digital trends and customer needs. Join us at Honeywell and be a part of shaping the future of customer service.

Your Responsibilities

• Develop and implement digital solutions to enhance Honeywell's customer service capabilities.
• Lead and manage cross-functional teams to drive the development and delivery of innovative digital products.
• Conduct market research and analyze customer needs to identify opportunities for improvement and growth.
• Collaborate with stakeholders to define product vision, strategy, and roadmap.
• Set and prioritize product goals, features, and requirements based on business objectives and customer feedback.
• Monitor and analyze product performance metrics to identify areas for improvement and make data-driven decisions.
• Ensure timely and high-quality delivery of products by managing the product development process.
• Stay up-to-date with industry trends and advancements in AI technology and digital customer service to identify potential new opportunities.
• Act as a champion for the product, effectively communicating its value and benefits to internal and external stakeholders.
• Build and maintain strong relationships with key stakeholders to ensure alignment and support for product initiatives.
• Facilitate communication and collaboration between cross-functional teams, including developers, designers, and marketing.
• Conduct regular product demos and training sessions for internal teams to ensure a deep understanding of the product and its features.
• Develop and manage product budgets and timelines.
• Continuously gather and incorporate feedback from customers, stakeholders, and internal teams to improve the product.
• Represent the product and Honeywell at industry events and conferences.
• Mentor and guide junior product team members to foster growth and development within the team.

Equal Opportunity Employer

Honeywell is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.