Product Manager - Client Portal

Position Overview

At Marsh McLennan Agency (MMA), our award‐winning, inclusive Top Workplace culture is driven by extraordinary people. We are seeking a Product Manager to lead the vision and roadmap for our Client Portal website. In this role, you will align product strategy with MMA’s overall objectives, engage with senior stakeholders across regions, and collaborate with cross‐functional teams to ensure that our digital product meets the diverse needs of our clients. Your strategic mindset and deep insurance expertise will be key in shaping a product that enhances client satisfaction and drives business outcomes.

Salary: $94,500 to $165,300
Compensation: In addition to base pay, this role may be eligible for performance-based incentives.

Key Responsibilities

• Establish a compelling product vision for the Client Portal that aligns with MMA’s mission and strategic goals.
• Develop and maintain a product roadmap prioritizing features and enhancements based on client needs, market trends, and business objectives.
• Leverage a strong background in insurance to address the needs across all lines of business or partner with subject matter experts as needed.
• Collaborate with business stakeholders, including regional COOs and CEOs, to gather insights and set priorities.
• Work closely with cross-functional delivery teams (engineering, design, marketing, and customer support) and the Product Owner to ensure execution aligns with business goals.
• Continuously prioritize and manage the product backlog, updating the roadmap based on evolving stakeholder feedback and market trends.
• Conduct analyses of product performance metrics and user feedback to guide strategic decision-making and future development efforts.

Required Qualifications

• 8+ years of experience in product management, preferably with a focus on web applications or client portals in the insurance or financial services industry.
• Bachelor’s degree in Business, Computer Science, or a related field; MBA preferred.
• Previous experience in an insurance agency or brokerage environment is a must-have.
• Proven track record of delivering successful digital products that drive client engagement across diverse groups.
• Strong analytical and problem-solving skills with the ability to balance competing priorities.
• Excellent communication and interpersonal skills to collaborate effectively with various stakeholders.
• Familiarity with Agile methodologies and experience using project management tools such as ADO, JIRA, or Trello.
• Understanding of web development technologies, frameworks, and data analytics tools.

Benefits & Perks

• Generous time off, including personal and volunteering leave.
• Tuition reimbursement and professional development opportunities.
• Remote work options.
• Charitable contribution match programs.
• Stock purchase opportunities.
• Competitive total rewards package including health and welfare benefits, tuition assistance, 401K savings, and retirement programs.