Marketplace Operations Analyst (Remote)

Position Overview

Built In One, a revolutionary technology startup on a mission to unify, simplify, and build the future of the gig economy, is seeking a Marketplace Operations Analyst. In this role, you will monitor real-time data, analyze geographic and temporal trends, and provide actionable insights to minimize lost revenue by balancing supply with demand. As a key member of the Operations & Supply Management team, you ensure that whenever a customer taps “Book,” a qualified and motivated gig worker is available to serve their needs.

Location: Remote (Philippines)

Key Responsibilities

• Supply-to-Demand (SDR) Monitoring: Closely monitor real-time dashboards to track the supply-to-demand ratio across different geographic zones and time windows.
• Trend Analysis & Forecasting: Analyze historical data to identify demand behaviors and predict future coverage needs.
• Coverage Balancing: Provide immediate recommendations to direct recruitment efforts toward undersupplied areas or times.
• Revenue Protection: Investigate unfulfilled booking requests and implement strategies to prevent recurrence.
• Incentive Strategy: Recommend dynamic pricing or incentives to mobilize supply during peak demand periods.
• Reporting: Generate daily and weekly reports on key marketplace health metrics for leadership review.

Required Qualifications

• Experience Required: 1-2 years of experience in Operations Analysis, Data Analysis, Logistics Coordination, or a similar data-heavy role.
• Analytical Mindset: Demonstrated ability to work with numbers and quickly identify anomalies or emerging trends.
• Excel/Sheets Mastery: Advanced proficiency with Google Sheets or Excel (including VLOOKUP, Pivot Tables, and Conditional Formatting).
• Problem-Solving Skills: Ability to not only report issues but also propose effective solutions.
• Schedule: Willingness to work US business hours (Graveyard Shift in PH) to monitor live marketplace dynamics.

Preferred Qualifications

• Marketplace Experience: Prior experience working with two-sided marketplaces (e.g., Uber, Grab, Foodpanda, Airbnb) and familiarity with concepts like surge pricing.
• Visualization Tools: Experience with data visualization tools such as Tableau, PowerBI, or Google Data Studio.
• SQL Knowledge: Basic understanding of SQL to facilitate direct database queries.

Benefits & Perks

• Strategic Impact: Play a critical role in protecting revenue and driving operational success.
• Data-Driven Culture: Thrive in an environment that values precise analysis and informed decision-making.
• Innovation: Contribute to building the algorithms and logic that will ultimately automate marketplace balancing.