Client Care Lead & Service Excellence Coach

Position Overview

A leading client care services provider in Houston, Texas is seeking a Client Care Supervisor to oversee operations and ensure top-notch service quality. The ideal candidate will manage team performance, conduct training, and develop strategies to enhance client satisfaction. Applicants should have a Education: Bachelor's degree or equivalent or a minimum of Experience Required: five years of relevant customer service experience, along with excellent leadership and communication skills. This office-based role focuses on cultivating strong client relations and may involve occasional offsite events.

Key Responsibilities

• Oversee daily client care operations to maintain high service quality.
• Manage team performance through effective supervision and coaching.
• Conduct training sessions that promote continuous improvement.
• Develop and implement strategies to enhance overall client satisfaction.

Required Qualifications

• Education: Bachelor's degree or equivalent in a related field
• Experience Required: Minimum five years in customer service with proven leadership experience
• Excellent leadership and communication skills

Preferred Qualifications

• Flexibility to participate in occasional offsite events
• Proven experience in managing client relations in an office-based environment