Customer Support​/Order Management

Position Overview

Customer Support / Order Management
Salary: $18.38/hr (W2 contract)
Location: Atlanta, GA (M to F – 4 days onsite) • Need own laptop

Assist Customer service analyst in processing weekly orders. Reactively answer questions from customers on stock levels, expedite requests, and work with the warehouse to ensure orders ship on time. The type of orders are coffee based orders.

Key Responsibilities

• Respond promptly and professionally to incoming telephone calls, chats, and tickets
• Assist with order problems, exchanges, edits, and tracking
• Develop a knowledge of products and services and effectively convey this information to customers
• Understand and resolve compliance issues in accordance with policies and procedures
• Be an active team member and support overall teamwork and morale
• Adhere to all established procedures, policies, and safety rules

Required Qualifications

• Ability to effectively communicate over the phone and via email
• Customer service skills and professionalism with a strong ability to diffuse customer concerns

Preferred Qualifications

• Experience in managing customer issues, analyzing opportunities, and providing system and process solutions that meet or exceed customer expectations
• Proficiency with technical troubleshooting of common computer-related issues
• Ability to learn new software quickly