PwC Technology - Technical Writer Remote

Position Overview

A career in Information Technology within Internal Firm Services offers you the opportunity to support core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. In this role, you will manage the design and implementation of technology infrastructure at PwC, develop and enhance both client and internal applications, and provide technology tools that create a competitive advantage for the Firm to drive strategic business growth.

As a Manager, you'll work as part of a team of problem solvers helping to tackle complex business issues from strategy to execution. You will also embrace the PwC Professional framework which sets the expectations for leadership, fostering growth through coaching, collaboration, and ethical conduct.

Key Responsibilities

• Develop new skills outside of your comfort zone.
• Act to resolve issues that prevent the team from working effectively.
• Coach others, recognize their strengths, and encourage ownership of personal development.
• Analyze complex ideas or proposals and build a range of meaningful recommendations.
• Utilize multiple sources of information, including broader stakeholder views, to develop solutions and recommendations.
• Address sub-standard work or work that does not meet the firm's/client's expectations.
• Use data and insights to inform conclusions and support decision-making.
• Develop a point of view on key global trends and their impact on clients.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Simplify complex messages by highlighting and summarizing key points.
• Uphold the firm's code of ethics and business conduct.

Required Qualifications

• Minimum Degree Required: High School Diploma
• Minimum Years of Experience: 4 year(s) of progressive roles managing IT project management and strategy development.

Preferred Qualifications

• Degree Preferred: Bachelor Degree in Management Information Systems
• Certification(s) Preferred: Project Management Professional (PMP) or Certified Scrum Master (CSM)
• Preferred Knowledge/Skills:
  • Working collaboratively in a dynamic, ambiguous environment with multiple competing priorities.
  • Collaborating with others to deliver solutions to complex problems while maintaining standards and minimizing risk to the firm.
  • Possessing excellent written, oral, and listening skills with the ability to understand and act upon leadership guidance.
  • Managing multiple complex, concurrent projects and associated deliverables.
  • Understanding Project Management tools such as ServiceNow, MS Project, and G Suite collaboration tools.
  • Utilizing Financial Management to monitor headcount, project costs, and budget variances.
  • Working with leadership to integrate planning across multiple technology pillars including the development of high-level operational strategies.
  • Addressing requests for operational information across multiple pillars.
  • Developing effective messaging for communications and preparing presentations to influence leadership and stakeholders.
  • Completing administrative and organizational deliverables promptly.
  • Influencing project team members to identify and address project issues collaboratively.
  • Promoting transparent and clear communications within self-directed teams.
  • Managing internal and external project resources effectively.
  • Applying firm knowledge to ensure compliance with policies and standards during project management activities.
  • Promoting the use of collaboration tools such as Meet, WebEx, G Suite, and team databases.
  • Leading and managing documentation projects and teams.
  • Collaborating with technical writers to deliver accurate and high-quality documentation projects.
  • Managing multiple assignments simultaneously, both independently and as part of a team.
  • Consulting with subject matter specialists and product managers to establish technical specifications.
  • Exercising strong research skills to gather and analyze data from multiple sources for content development.
  • Completing writing assignments with clarity, conciseness, and adherence to established standards.
  • Liaising with local and remote teams and subject matter experts during documentation development.
  • Reviewing product design and UI to revise and improve messaging.
  • Interviewing users and technical staff to gather data for documentation, and clarifying requirements with various stakeholders.
  • Translating technical information into accessible manuals or web-based documents for diverse audiences.
  • Analyzing and prioritizing technical feedback to drive necessary changes in documentation or products.