Customer Account Representative

Position Overview

Under the supervision of the Customer Service Supervisor, a Customer Account Representative is responsible for assisting customers via phone and email throughout the order flow process. The position is Full-time. Schedule: 40 per week. Location: Hybrid remote in Jacksonville, FL 32223.

Key Responsibilities

• Manage all customer calls and emails (inbound, outbound, follow-up & returning) as needed.
• Monitor customer orders throughout the order flow process, from order placement & entry to shipment, including updating the customer on all order statuses.
• Research issues, and process Credits, Returns, or Damage/Destroy authorizations, ensuring complaints are handled in a timely manner.
• Maintain customer accounts and all relevant data, including a working knowledge of current products and forecasted product needs.
• Work on other projects as assigned.

Required Qualifications

• Excellent written and oral communication skills.
• Ability to work independently to drive results.
• Exceptional customer service skills, highly organized and detail oriented.
• Proficient in Microsoft Office, particularly Excel, and Outlook.
• Ability to work in a fast paced and team-oriented environment.
• Education: Bachelor's (Required)
• Experience Required: Customer service: 1 year (Required), Account management: 1 year (Required)

Benefits & Perks

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance
• Work from home