Customer Support Specialist

Eastern Acoustic Works (EAW) is looking for a remote Customer Support Specialist to manage and coordinate logistics, inventory, and distribution operations, ensuring products are delivered to customers efficiently and on time. As a key member of our team, you will work closely with suppliers, manufacturers, and internal teams to maintain optimal service, troubleshoot issues, and streamline processes. This is an exciting opportunity for someone with a strong background in logistics, inventory management, and ERP systems, who thrives in problem-solving and is committed to continuous improvement.

In this role, you will be responsible for overseeing all aspects of logistics and distribution to guarantee the timely and accurate delivery of products to our valued customers. You will collaborate with suppliers and manufacturers, ensuring smooth communication and resolving issues quickly to minimize disruptions. By monitoring and refining customer support processes, you will enhance efficiency and improve overall customer satisfaction.

Your day-to-day responsibilities will include managing procurement and inventory control to ensure seamless operations, troubleshooting and resolving customer inquiries, and addressing any discrepancies that may arise during the order fulfillment process. You will maintain detailed records of activities and provide regular performance reports, highlighting issues and opportunities for improvement.

We are seeking a candidate with expertise in logistics and inventory management, who can leverage ERP software to streamline processes. Excellent communication and collaboration abilities are essential, as you will work closely with both internal teams and external partners. You must be able to build and maintain strong supplier relationships to ensure the consistent and efficient flow of products.

Skills and Qualifications:

Strong problem-solving, troubleshooting, and decision-making abilities.
Excellent communication, collaboration, and interpersonal skills.
Ability to build and maintain strong relationships with suppliers.
Highly organized with strong attention to detail.
Effective negotiation skills.