Global Operations Center Technician

Position Overview

As an Operations Center Technician based in Madison, WI, you will help maintain business continuity across Epic’s global campuses. Working closely with internal teams and emergency services, you will monitor real-time alerts, manage access and security systems, and oversee building operations to ensure a safe environment and rapid restoration of normal activities. Relocation assistance and financial support are provided.

Live affordably in a vibrant city known for rising tech talent and acclaimed for its quality of life.

Key Responsibilities

• Monitor real-time alerts and oversee building operations to ensure business continuity.
• Manage access and security systems, including the use of video feeds and system data.
• Identify issues and coordinate emergency responses during disruptions such as natural disasters or power outages.
• Collaborate with internal teams and emergency services to maintain a safe environment.

Required Qualifications

• Strong situational awareness and decision-making skills.
• Excellent communication and coordination abilities.
• Ability to work in a high-pressure, real-time environment.
• Eligible to work in the United States without visa sponsorship.
• Relocation to the Madison, WI area (assistance provided) is required.
• Openness to 2nd and 3rd shifts, as well as weekend days.
• COVID-19 vaccination.

Preferred Qualifications

• Experience in security operations, emergency response, or a related high-volume field.

Benefits & Perks

• Merit-based Compensation that rewards your impact on the company and customers.
• Annual raises, performance bonuses, and stock grants providing a greater stake in Epic’s success.
• Comprehensive global healthcare to keep you healthy.
• Unique campus benefits including restaurant-quality meals at a low cost and a four-week sabbatical after five years.
• A vibrant work environment in Madison – recognized as a hub for rising tech talent.